Frequently Asked Questions
Order
Can i cancel my order?
Can i cancel my order?
Yes, it is possible to cancel your order before we have sent the product. If you have received the ordered product and want to cancel it afterwards, you must return the product to us unopened and undamaged.
Which payment methods can I use?
Which payment methods can I use?
The possible payment methods are Paypal, Ideal, Bancontact and EPS. In addition, it is also possible to transfer the amount directly to our account.
Send
Which company ships the packages?
Which company ships the packages?
We work with PostNL and DHL.
Which countries do you ship to?
Which countries do you ship to?
We ship to all countries within the EU.
How long will it take to receive my order?
How long will it take to receive my order?
Orders placed before 18: 00 hours have been placed, we will ship same working day. Delivery time depends on your location and the shipping method you choose. We work with PostNL and DHL for fast and reliable delivery.
Can you ship to a parcel point or PostNL location?
Can you ship to a parcel point or PostNL location?
Yes, this is possible! Please clearly indicate your request in the comments field during the checkout process.
Returns
How do I return a product?
How do I return a product?
Items must be returned within 14 days of receiving your order. Items must be returned in the same condition that they were received, unworn/unused, with all tags attached and all original packaging included.
How long does it take to get my money back?
How long does it take to get my money back?
Refunds will be processed within 2 business days after we receive the item(s).
Do you have other questions?
Deals
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Up to 10% discount
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Up to 10% discount
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Up to 10% discount
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Up to 10% discount
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