Privacy Policy

(last update) June 2, 2022

Your privacy is for our wholesaler Dr. Smart Shop of great importance. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we all with the information we learn about you.

If you have any questions, or want to know exactly what we keep track of you, please contact us.

Handling order

When you place an order with us, we use your personal data to process it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your payment details, name and address details, e-mail address, telephone number and billing address. We need this to process your order as well as possible. We keep this information until your order has been completed and seven years after that (which is the legal retention obligation).

Providing to third parties

We work with certain third-party companies that may receive your personal information from us mentioned above: our payment provider to complete your transaction (e.g. via credit card) and various postal companies to deliver your order to you.

Your account

If you want to register with us as a customer, you must provide information about yourself in the form of your name and address, e-mail address, telephone number and billing address and choose a username. We use this to create an account, which you can log in to with that username and a password of your choice.

We store your data so that you do not have to enter it again and again and so that we can approach you more easily if necessary. You can change all information via your account whenever you want. We keep this information until you cancel the account.

Contact Form

With the contact form you can ask us questions or make requests.

For this we use your e-mail address and name and address details. We need these to be able to answer your question or request as well as possible. We will keep this information until we are sure that you are satisfied with our response.


You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your email address will only be added to the list of subscribers with your permission. This data will be kept until you cancel the subscription.

Providing to third parties

We send our newsletter with an external mail service provider. This provider has access to limited account information, related to opt-in permission (for example: email address).


Our web store shows general advertisements. We do not keep any personal data, so we do not know whether you like it.

Provision to other companies or institutions

With the exception of the partners mentioned above, we will not give your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police so require in the event of a suspected crime).

Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.


Our website uses so-called tracking cookies. Cookies are small files that are stored on your computer and contain information about website settings. These cookies do not harm your computer and do not contain any privacy-sensitive information such as names or addresses. Cookies can be removed from your computer or disabled in your browser at any time. To delete cookies, please refer to the 'help' or 'support' page of your web browser. Please note that certain functionalities of the site are limited if you choose to block cookies in your browser settings.

dr. Smart Shop uses the following cookies:

Analytical tracking cookie

This cookie keeps track of how a visitor arrives at the site, which pages are visited, how long the visit lasts and which web browser and OS settings are used. We collect this information to optimize our site and content as well as to evaluate external marketing channels such as email campaigns and affiliate websites.

Functional cookie

This cookie is used to remember certain settings such as your language settings and the contents of the shopping cart. It ensures that the contents of your shopping cart are saved if you switch to another language or (accidentally) close the browser.

Adroll cookie

While browsing the website at, we may place a cookie on your computer that helps us show you advertisements that you may be interested in. This is provided by so-called advertising platforms, potential partners that help us with so-called retargeting campaigns, based on previous visits to the website. With this technique, no personal data such as your name, e-mail address and the like are collected. 

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services.


Security of personal data is very important to us. We ensure that your data is properly secured with us. We always adjust security and pay close attention to what can go wrong.

Changes to this privacy statement

We reserve the right to change our privacy statement at any time. However, you will always find the most recent version on this page. If the new privacy statement has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

View, change and delete your data

If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • get an explanation about what personal data we have and what we do with it
  • insight into the exact personal data we have
  • to have errors corrected
  • the removal of outdated personal data
  • withdrawing permission
  • object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

To file a complaint

If you think that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority. 

Of course, always be the first to contact us using the information below, because we do everything we can to help our customers to their satisfaction. 

Contact details
dr. Smart
Flame flower 127
3068 JG Rotterdam
+31 (0) 6 - 48 14 47 78