Privacy Policy
(last update) June 2, 2022
Your privacy is of great importance to our wholesaler Dr. Smart Shop. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do with DrSmartShop.com all do with the information we learn about you.
If you have any questions or would like to know exactly what information we keep about you, please contact us.
Handling order
When you place an order with us, we use your personal data to process it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your payment details, name and address details, email address, telephone number and invoice address. We need these to process your order as well as possible. We store this information until your order is completed and seven years thereafter (this is the legal retention obligation).
Providing to third parties
We work with certain external companies, who may receive your personal data mentioned above from us: our payment provider to complete your transaction (for example via credit card) and various postal companies to deliver your order to you.
Your account
If you want to register as a customer with us, you must provide information about yourself in the form of your name and address details, email address, telephone number and billing address and choose a user name. We will then create an account, which you can log in to with that user name and a password of your choice.
We store your information so that you do not have to fill it in again and again and so that we can contact you more easily if necessary. You can change all information via your account whenever you want. We store this information until you close the account.
Contact form
With the contact form. You can ask us questions or make requests.
For this we use your email address and name and address details. We need these to be able to answer your (application) question as best as possible. We store this information until we are sure that you are satisfied with our response.
Newsletter
You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your e-mail address will only be added to the list of subscribers with your permission. This data will be stored until you cancel the subscription.
Providing to third parties
We send our newsletter with an external mail service provider. This provider has access to limited account information, related to opt-in consent (for example: email address).
Advertisements
Our webshop shows general advertisements. We do not keep any personal data, so we do not know whether you like them.
Provision to other companies or institutions
With the exception of the partners mentioned above, we will not give your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police so require in the event of a suspected crime).
Our webshop contains social media buttons. The administrators of these services use these buttons to collect your personal data.
Cookies
Our website uses so-called tracking cookies. Cookies are small files that are stored on your computer and contain information about website settings. These cookies are not harmful to your computer and do not contain privacy-sensitive information such as names or addresses. Cookies can be removed from your computer at any time or disabled in your browser. To remove cookies, we refer you to the 'help' or 'support' page of your web browser. Please note that certain functionalities of the site will be limited if you choose to block cookies in your browser settings.
Dr. Smart Shop uses the following cookies:
Analytic tracking cookie
This cookie keeps track of how a visitor arrives at the site, which pages are visited, how long the visit lasts and which web browser and OS settings are used. We collect this information to optimize our site and content as well as to evaluate external marketing channels such as email campaigns and affiliate websites.
Functional cookie
This cookie is used to remember certain settings such as your language settings and the contents of your shopping cart. It ensures that the contents of your shopping cart are retained if you switch to another language or (accidentally) close the browser.
Adroll cookie
While browsing the website on DrSmartShop.com we may place a cookie on your computer that helps us show advertisements that you may be interested in. This is provided by so-called advertising platforms, possible partners that help us with so-called retargeting campaigns, based on previous visits to the website. With this technique, no personal data such as your name, email address and the like are collected.
Google Analytics
We use Google Analytics to track how visitors use our webshop. We have entered into a processor agreement with Google. This contains strict agreements about what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services.
Security
Security of personal data is very important to us. We ensure that your data is properly secured with us. We always adjust security and pay close attention to what can go wrong.
Changes to this privacy statement
We reserve the right to change our privacy statement at any time. However, you will always find the most recent version on this page. If the new privacy statement has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.
View, change and delete your data
If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.
You have the following rights:
- get an explanation about what personal data we have and what we do with it
- insight into the exact personal data we have
- to have errors corrected
- the removal of outdated personal data
- withdrawing permission
- object to a particular use
Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.
To file a complaint
If you think that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.
Of course, always contact us first using the details below, as we do everything we can to help our customers to their satisfaction.
Contact information
Dr. Smart Shop.com
Flame Flower 127
3068 JG Rotterdam
info@drsmartshop.com
+31 (0) 6 - 48 14 47 78